X09 Help center
How to get the most out of X09 AI.
Getting started
Open X09 AI in your browser, or install it from the Microsoft Store, App Store or Google Play, and create an account. Start in AI Workspace. Use the sidebar to switch tools. Each tool has its own controls; results can be copied, exported or saved to a project.
Projects
A project groups conversations, documents, writing, research and outputs. Add project instructions (for example your audience and style) and attach knowledge items. Pick the project from the workspace menu at the top of the sidebar and new work goes into it with that context.
Your AI allowance
Your plan includes a monthly amount of model usage, shown as a percentage in the sidebar meter and in detail on the Usage page, including each request's tokens and model. The allowance resets on the 1st of the month (UTC), with a daily share. Choosing Auto lets X09 use a faster, cheaper model for light tasks, which stretches the allowance.
How files are handled
PDF, Word and text files are converted to text on your device. The text is stored in your account and sent to Anthropic only when you run a task with it. Images are sent for the single request and not stored. In Data Analysis your rows never leave your device; only summary statistics are sent when you ask for insights. Scanned PDFs without selectable text aren't supported in Document Intelligence; use Image Studio → Extract text on a screenshot instead.
Keyboard shortcuts
- Ctrl K command palette
- Ctrl N new conversation
- Ctrl 1–9 switch tools
- Ctrl B collapse the sidebar
- Ctrl , settings
- Ctrl S save the open file in Code Studio
- Enter send, Shift Enter new line
Workflows
Build a workflow from steps. In AI steps, {{input}} inserts the run input, {{prev}} the previous step's output, and {{step:2}} a specific step's output. Approval steps pause the run until you approve. If a step fails, retry continues from that step without re-running completed ones.
Account and security
Turn on two-factor authentication in Settings → Security. You can sign out other sessions, export all your data as JSON, or permanently delete your account from Settings → Data & privacy. Cancel or change your plan from Plan & billing.
Still stuck?
Contact support. If something crashed, include the error log from Settings → About → Diagnostics.